As the Covid-19 crisis continues to evolve, we wanted to update you on changes here at Andrews Coatings. We are continuing to monitor the government’s advice daily and are currently operating as normal as best as we can and prioritizing orders from organizations deemed to be essential business and trade. All other orders will be processed as soon as possible and as a result delays in our normal service schedules may be experienced.
If you need to contact us in regards to order(s) or if you need to place an order please contact us:
We are taking high volumes of calls and e-mails at the moment and due to some members of our team working remotely may take longer to answer some of your queries. If we haven’t answered your call or e-mail please understand we’re working through these as quickly as we can.
Daily update: All orders including Rust-Oleum, Tor, Sika, Zinsser, Zinga, Bollom, Mathy’s and Blackfriar brands are currently experiencing longer delays. We are trying our best to get these delivered as soon as we can. If you have any questions please contact us.
Brand Update September: We have plenty of Zinsser and Rust-Oleum bases available to make your chosen colours, please call us to discuss your colour option so we can inform you of the estimated delivery date.
Brand Update September: If you have ordered any Blackfriar products these now have a minimum 14-21 working day expected delivery date.
Brand Update October: Many orders are now being delivered within the usual timeframe however some items still have a long delay. Please contact us for more information on the product you would like to order.
If you have placed an order for any products from the above brands please understand at this time we can’t give you an estimated delivery date. As soon as we’re able to do so we will get your order dispatched to you.
All orders being placed will be put in a queue, we’re working through all orders as quickly and safely as we can during this time the safety of our staff is our highest priority. Although we’re aiming for a 14 working day delivery time, if you have ordered tinted products this could further delay your order.
Although we’re aiming for a 14 working day delivery our suppliers have been running low on stock and therefore some orders are taking longer than our expected delivery times.
October Update: Many items are beginning to come back into stock however some orders have been taking around 8 weeks to fulfill. We do apologise about this delay, the demand in raw materials has been causing further delays.
If your order is on BACK ORDER – This means the products you have ordered are currently out of stock with the manufacturer and therefor we’re unable to advise on an estimated delivery date. As soon as the products are available for your order we shall get these out on a 24 hour service.
Please note some products are being made unavailable after an order is placed and therefor we have had to cancel your online order. Again, we apologise for the inconvenience caused.
Tinted Products: Our policy states tinted products are non-refundable, this is due to the item being custom made for your order. Please understand we aren’t able to issue refunds on products which have been tinted.
Once the order has been despatched with our chosen courier this is out of our control and the courier will be updating you on the delivery progress.
Finally, we would like to thank all of our customers for their support and understanding during this difficult time.